Our Services
At elebrush, we’re dedicated to providing your child with an exceptional oral care experience. We understand the importance of healthy teeth for kids, which is why we don’t just sell high-quality U-shaped children’s electric toothbrushes; we also offer a range of thoughtful services to ensure your complete satisfaction:
Curated Products: We meticulously select U-shaped children’s electric toothbrushes that meet international safety standards, feature food-grade silicone brush heads, and offer gentle vibration frequencies. Our product designs are tailored to children’s oral structures, aiming to make brushing fun and effectively clean every little tooth.
Expert Guidance:Our website provides detailed product usage instructions and valuable tips on children’s oral hygiene. If you have any questions during selection or use, our customer service team is always ready to offer professional advice and assistance.
Safety Assurance:We guarantee that all our products are genuine and undergo rigorous quality inspections. Every product complies with relevant safety certifications, giving you peace of mind with every purchase.
Convenient Shopping:Our independent store offers clear product categorization, an intuitive shopping process, and multiple payment options, ensuring a smooth and hassle-free shopping experience.
Fast Delivery:We partner with reliable logistics providers to ensure your order arrives quickly and safely. You can track your shipping status in real-time directly from your order page.
30-Day Hassle-Free Return & Exchange Policy
We are confident you and your child will love our U-shaped electric toothbrushes. However, if for any reason you are not completely satisfied with your purchase, we offer a 30-day hassle-free return and exchange service.
Return & Exchange Conditions:
Time Limit:You must submit your return or exchange request within 30 days of receiving your product.
Product Condition:Returned items must be in new, unopened condition . All original packaging, accessories, manuals, and free gifts (if any) must be returned together.
Non-Quality Returns:For returns not due to product quality issues, the shipping cost for returning the item will be borne by you.
Quality Issue Returns:If the product has a quality issue (e.g., not functioning properly, obvious defects), we will cover all shipping costs associated with the return or exchange. Please provide clear photos or videos as proof before returning the item.
Return & Exchange Process:
Submit Request:Please submit your return or exchange request via our customer service email at [elebrushs@gmail.com] or through our online customer service system. Include your order number, purchase date, reason for return/exchange, and contact information.
Await Approval: Our customer service team will review your request, typically within 1-2 business days, and contact you with further instructions.
Ship Product Back:Once your return/exchange is approved, please follow our instructions to ship the product back to our designated address. Please use a trackable shipping method and package the item securely to prevent damage during transit.
Refund/Exchange Processing:
Refunds:After we receive and confirm that the returned product meets the return/exchange conditions, we will process your refund to your original payment method within 5-7 business days. The exact time for the funds to appear in your account may vary depending on your bank or payment platform.
Exchanges:If you opted for an exchange, we will ship out your new product as soon as we receive and confirm the returned item.
Please Note:
The following situations are not eligible for our return & exchange policy:
Requests submitted beyond the 30-day return window.
Products missing original packaging, accessories, or manuals, or items with obvious signs of use, damage, or stains that affect their resale value.
Damage caused by the consumer.
Customized products or items explicitly stated as non-returnable/non-exchangeable.
We reserve the right to the final interpretation of this return and exchange policy.